Refund policy

We have a 5 day return policy for store credit only. Custom and clearance items are final sale and cannot be returned or exchanged.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kathleen@gracebykw.com. Please note that returns will need to be sent to the following address: 171 Tuckahoe Lane, Memphis, Tennessee, 38117. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kathleen@gracebykw.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom orders are non-returnable. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if it has been approved. Approved returns made within 5 days of purchase are eligible for store credit only. We do not offer refunds to the original payment method.

Once your return is approved, store credit will be issued for the eligible return amount and can be used toward a future purchase with Grace by Kathleen Weatherford.

If you have any questions regarding your return or store credit, please contact us at kathleen@gracebykw.com.